Privacy Policy
INTRODUCTION
This Privacy Policy (“Privacy Policy”) describes the data protection practices of Invigorate Wellness Medical and its affiliates, including, but not limited to, Invigorate Wellness Medical, LLC, and affiliated healthcare providers, staff, contractors, vendors, and service platforms involved in delivering our services (collectively, “Invigorate Wellness Medical,” “we,” “our,” or “us”), including when you visit any Invigorate Wellness Medical website that links to this Privacy Policy, including https://invigorate-wellness.com/ and any related or alternate domain used by Invigorate Wellness Medical (collectively, our “Websites”), or otherwise provide data to Invigorate Wellness Medical.
We refer to the Websites and other services provided by Invigorate Wellness Medical together in this Privacy Policy as the “Services.” This Privacy Policy is incorporated into our Terms of Use, if applicable. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
This Privacy Policy contains the following sections:
The Information We Collect and the Sources of Such Information
Purposes for How We Use Your Information
Online Analytics and Advertising
How We Share and Disclose Your Information
Your Marketing Choices
Third Party Services and Notice About Health Information
How We Protect Your Information
Privacy Information for California Residents
Privacy Information for Nevada Residents
Retention of Your Information
Revisions to Our Privacy Policy
Contacting Us
THE INFORMATION WE COLLECT AND THE SOURCES OF SUCH INFORMATION
We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.
1. Information You Provide to Us
We collect a variety of information that you provide directly to us. For example, we collect information from you through:
Account registration, patient registration, and administration of your account or patient profile; Processing your orders, appointments, and requests for treatment; Questions, communications, or feedback you submit to us via forms, email, text message, secure message, phone, or other communication methods; Your participation in research, surveys, reviews, or feedback requests; Requests for customer support, scheduling assistance, billing assistance, or technical assistance; Uploads, submissions, or posts to the Services; Employment applications you submit; Patient intake forms, consent forms, health history forms, lab forms, telehealth forms, and other documentation submitted to Invigorate Wellness Medical.
The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide.
The types of data we collect directly from you may include:
Name, address, telephone number, date of birth, and email address; Information about your medical conditions, symptoms, treatment options, provider referrals, prescriptions, medications, lab results, and other related health information; Physical and emotional characteristics relevant to your care; Log-in credentials, if you create an account through any patient portal, scheduling system, intake system, or related platform; Billing information, such as shipping address, payment information, credit or debit card information, verification information, expiration date, and identity verification information, collected by our payment processors on our behalf; Information about purchases, memberships, subscriptions, or other transactions with us; Information about your customer service, scheduling, billing, and care coordination interactions with us; Demographic information such as your gender and age; User-generated content you post in public online forums, social media pages, review platforms, or other public-facing portions of our Services; Any other information you choose to directly provide to us in connection with your use of the Services.
2. Information We Collect Through Automated Means
We collect certain information about your use of the Services and the devices you use to access the Services, as described in this section. As discussed further below, we and our service providers, which are third-party companies that work on our behalf, may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Our Website
When you use our Website, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes, referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.
Location Information
When you use the Services, we and our service providers may automatically collect general location information, such as IP address, city/state, or postal code associated with an IP address, from your computer or mobile device. This information allows us to enable access to content that may vary based on a user’s general location, such as providing accurate service information, location-based availability, or content customized to your general location. If we ever collect precise GPS location information, we will ask your permission before doing so. In such instances, we may use your precise geo-location information to provide customized services, content, promotional offers, or other information that may be of interest to you. If you no longer wish for us and our service providers to collect and use GPS location information, you may disable location features on your device. Please see your device manufacturer settings.
Our Use of Cookies and Similar Online Tools
To collect the information discussed in this section, we and our service providers use web server logs, cookies, tags, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience.
A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to:
Recognize your computer or device; store your preferences and settings; understand the parts of the services you have visited and used; enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; perform searches and analytics; assist with security and administrative functions.
Tracking pixels, sometimes referred to as web beacons or clear GIFs, are tiny electronic tags with a unique identifier embedded in websites, online ads, or email that are designed to: collect usage information like ad impressions or clicks and email open rates; measure popularity of the services and associated advertising; access user cookies.
As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your browser settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the services.
3. Information We Collect From Social Media and Other Content Platforms
When you “like,” “follow,” message, tag, comment on, review, or otherwise interact with Invigorate Wellness Medical on Facebook, Instagram, Google, or other social media sites or content platforms, we may collect some information from you including your name, username, email address, profile information, and any comments, reviews, messages, or content you post relevant to us. We may also collect your information if you sign up for one of our promotions, events, offers, consultations, newsletters, or submit information to us through social media sites or third-party platforms.
4. Information We Receive From Other Sources
We work closely with third parties, including, for example, healthcare providers, medical professionals, pharmacies, compounding pharmacies, laboratories, payment processors, scheduling platforms, intake platforms, electronic health record platforms, communication platforms, subcontractors, technical vendors, advertising networks, analytics providers, and search information providers. Such third parties will sometimes provide us with additional information about you.
PURPOSES FOR HOW WE USE YOUR INFORMATION
In connection with providing you with the Services, we may use your information for our business purposes to: Carry out, improve, and manage the Services and, as applicable, facilitate the provision of healthcare services to you by providers or other healthcare professionals, and ensure that providers have the services and support necessary for healthcare operations; Provide, coordinate, or manage healthcare services, including hormone therapy, weight loss and metabolic health services, concierge medicine, direct primary care, IV therapy, peptide therapy, telehealth, lab coordination, pharmacy coordination, mobile services, and related care; Engage in internal research to understand the effectiveness of our Services, improve our Services, and better understand our patient and user base. If we publish or provide the results of this research to others, such research will be presented in a de-identified and aggregate form such that individual users cannot be identified; Communicate with you about the Services, your use of the Services, your care, appointments, lab results, follow-up needs, billing, memberships, or inquiries related to the Services; Send you communications on behalf of healthcare providers utilizing the Services to meet your needs; Communicate with you by email, postal mail, text message, secure message, or phone about surveys, promotions, special events, products, services, and those of our affiliates, related businesses, or third-party partners where permitted by law; Provide you with technical support, scheduling assistance, billing support, and customer service; Verify your identity and administer your account, including processing your payments, memberships, orders, refills, or appointment requests; Ensure that content from our Services is presented in the most effective manner for you and for your computer or device; Allow you to participate in interactive features of our Services when you choose to do so; Keep our Services safe and secure; Measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you; Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services; Comply in good faith with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.
Combined Information
For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.
Aggregate/De-Identified Data
We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research, operational, business, and marketing purposes, and may also share such data with third parties, including advertisers, promotional partners, and sponsors.
ONLINE ANALYTICS AND ADVERTISING
Online Analytics
We may use third-party web analytics services, such as Google Analytics and similar tools, on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you. If you have a Google account with personalized advertising enabled, Google may be able to gather analytics and engagement information from across the various devices you use to access the Services. To prevent Google from using your information for analytics, including cross-device tracking for personalization purposes, you may install the Google Analytics Opt-out Browser Add-on. You may also be able to disable cross-device tracking through your Android or Apple device-based settings. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
Online Advertising
The Services may integrate third-party advertising technologies, including ad networks and ad servers such as Facebook, Google Ads, and others, that use cookies and other technologies to deliver relevant content and advertising for Invigorate Wellness Medical products and services on the Services, as well as on other websites you visit. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as searches or forms, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services.
We sometimes provide customer information, such as email addresses, to service providers who may “match” this information in de-identified form to cookies, mobile ad identifiers, or other proprietary IDs, in order to provide you with more relevant ads when you visit other websites or platforms. We neither have access to, nor does this Privacy Policy govern the use of cookies or other tracking technologies that may be placed on your device by non-affiliated third-party advertising network services. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being placed on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative Consumer Opt-Out link, the Digital Advertising Alliance Consumer Opt-Out link, or Your Online Choices to opt out of receiving tailored advertising from companies that participate in those programs.
To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page.
We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. Please note that if you exercise the opt-out choices above, you may still see advertising when you use the Services, but it may not be tailored to you based on your online behavior over time.
3. Notice Concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers.
We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals.
HOW WE SHARE AND DISCLOSE YOUR INFORMATION
We may share your information for our business purposes in the following ways:
Affiliates and Related Entities
We may share information we collect within Invigorate Wellness Medical, including affiliated providers, staff, contractors, vendors, business associates, related service lines, and affiliated entities, to deliver products and services to you, ensure a consistent level of service across our Services, and enhance our products, services, and your customer experience.
Healthcare Providers and Services
We may share your information with healthcare providers:
To schedule and fulfill appointments and provide healthcare services as part of the Services; To whom you send messages through our Services; For treatment, payment, or healthcare operations purposes, including pharmacy services, lab services, medication management, and care coordination, upon your request or as permitted by law.
Service Providers
We provide access to or share your information with select third parties who use the information to perform services on our behalf.
They provide a variety of services to us, including:
Billing;
Sales;
Marketing;
Advertising;
Analytics;
Research;
Customer service;
Scheduling;
Intake forms;
Secure messaging;
Telehealth support;
Shipping and fulfillment;
Data storage;
IT and security;
Fraud prevention;
Payment processing;
Auditing;
Legal services;
Accounting services;
Pharmacy coordination;
Laboratory coordination;
Other administrative or healthcare support services.
These entities may also include healthcare organizations, pharmacies, compounding pharmacies, laboratories, and other third parties we use to support our business or in connection with the administration and support of the services.
Protection of Invigorate Wellness Medical and Others
By using the Services, you acknowledge and agree that we may access, retain, and disclose the information we collect and maintain about you if required to do so by law or in a good-faith belief that such access, retention, or disclosure is reasonably necessary to:
Comply with legal process, such as a subpoena or court order; Enforce our Terms of Use, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; Respond to claims that any content violates the rights of third parties; Respond to your requests for customer service; Protect the rights, property, or personal safety of Invigorate Wellness Medical, its agents, affiliates, users, patients, staff, providers, or the public. This includes exchanging information with other companies and organizations for fraud protection, spam prevention, malware prevention, and similar purposes.
Business Transfers
As we continue to develop our business, we may buy, merge, sell, restructure, or partner with other companies. In such transactions, including in contemplation of such transactions, user information may be among the transferred assets.
If a portion or all of our assets are sold or transferred to a third party, customer or patient information, including your email address, may be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
Public Forums
Certain features of our services may make it possible for you to share comments publicly with other users or with the public. Any information that you submit through such features is not confidential, and we may use it for any purpose where permitted by law, including in testimonials or other marketing materials, subject to applicable healthcare privacy laws and consent requirements. For example, if you submit a public review on Google, Facebook, or another public platform, your review may be visible to the public and potentially accessible through third-party search engines. Accordingly, please take care when using these features and avoid posting private medical information publicly.
Consent
We may also disclose your information in other ways you direct us to and when we have your consent.
Aggregate/De-Identified Information
We reserve the right to create Aggregate/De-Identified Data from the information we collect through the Services, and our sharing of such Aggregate/De-Identified Data is in our discretion.
YOUR MARKETING CHOICES
You may instruct us not to use your contact information to contact you by email, postal mail, text message, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational, transactional, or care-related communications, such as communications related to appointments, treatment, lab follow-ups, billing, membership status, patient safety, or our relationship with you.
THIRD PARTY SERVICES AND NOTICE ABOUT HEALTH INFORMATION
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security processes and standards of any third parties, including healthcare providers, pharmacies, laboratories, payment processors, technology vendors, social media platforms, the manufacturer of your mobile device and other IT hardware and software, and any other third-party website or service to which our services may contain a link.
These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties. Certain health information collected by Invigorate Wellness Medical may also be considered Protected Health Information under HIPAA or other applicable healthcare privacy laws. To the extent information is Protected Health Information, it will be handled in accordance with HIPAA, applicable law, and Invigorate Wellness Medical’s HIPAA Notice of Privacy Practices.
HOW WE PROTECT YOUR INFORMATION
Invigorate Wellness Medical takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, or unauthorized access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet, email, text message, or other electronic communication, and that any such transmission is at your own risk. Where we have given you, or where you have chosen, a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The information you share in public areas may be viewed by any user of the Services or the public.
PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS
If you are a California resident, California law may require us to provide you with some additional information regarding how we collect, use, and share your “personal information,” as defined in the California Consumer Privacy Act and related California privacy laws.
Categories of Personal Information We Collect and Disclose
Throughout this Policy, we discuss in detail the specific pieces of personal information we collect from and about our users. Under California privacy laws, we may also be required to provide you with the “categories” of personal information we collect and the categories of third parties to which we disclose personal information.
Please note that some of the information we collect through the Services, such as medical information or Protected Health Information, may be subject to various health data privacy laws, including HIPAA, and may therefore be exempt from certain California consumer privacy law requirements.
The following chart describes categories of personal information we may collect and the categories of third parties to which we may disclose it:
Category of Personal Information Categories of Third Parties to Which We Disclose
Category of Personal Information
Identifiers and contact information, such as name, address, email address, phone number, account names. Commercial and transactional information, such as information about your purchases, payments, memberships, or services. Financial information, such as credit card information collected by our payment processors. Internet or other network or device activity, such as IP address, browsing history, website usage, or online behavior. Geolocation information, such as general location and precise location with your permission. Demographic and statistical data, such as gender, age, interests, or services used. Physical characteristics, such as photos or images you provide. Health-related information, such as symptoms, medical history, lab results, medications, treatment plans, or care-related information. User-generated content, such as information you choose to post in public reviews, forms, or online forums. Customer service data, such as information you provide through a call, text, email, secure message, chat, or interaction with our team.
Categories of Third Parties to Which We Disclose
Service providers; affiliates; healthcare providers and services; entities for legal, compliance, and fraud prevention. Service providers; affiliates; healthcare providers and services; payment processors; entities for legal, compliance, and fraud prevention. Payment processors; service providers; affiliates; entities for legal, compliance, and fraud prevention. Service providers; affiliates; advertising and analytics providers; entities for legal, compliance, and fraud prevention Service providers; affiliates; entities for legal, compliance, and fraud prevention. Service providers; affiliates; healthcare providers and services; entities for legal, compliance, and fraud prevention. Service providers; affiliates; healthcare providers and services Healthcare providers; service providers; pharmacies; laboratories; business associates; entities for legal, compliance, and healthcare operations. Service providers; affiliates; entities for legal, compliance, and fraud prevention. Service providers; affiliates; healthcare providers and services; entities for legal, compliance, and fraud prevention.
The business purposes for which we use the personal information we collect are:
Manage, facilitate, and improve the Services; Provide healthcare services; Support treatment, payment, and healthcare operations; Conduct research, marketing, and analytics; Communicate with users and patients; Provide technical support and customer service; Support security and fraud prevention; Comply with legal obligations; Establish, exercise, or defend legal rights. For more detailed information about how we use and share your personal information, please see the “Purposes for How We Use Your Information” and “How We Share and Disclose Your Information” sections of this Policy above.
Your California Privacy Rights
If you are a California resident, California privacy laws may allow you to make certain requests about your personal information. Specifically, California law may allow you to request that we:
Inform you about the categories of personal information we collect or disclose about you; Inform you about the categories of sources of such information; Inform you about the business or commercial purpose for collecting your personal information; Inform you about the categories of third parties with whom we share or disclose personal information; Provide access to and/or a copy of certain information we hold about you; Correct certain inaccurate information we have about you; Delete certain information we have about you; Opt out of certain sharing or sale activities, if applicable.
California privacy laws further provide you with the right not to be discriminated against for exercising your rights.
Please note that certain information may be exempt from such requests under California law. For example, we may need certain information in order to provide the Services to you, maintain medical records, comply with healthcare laws, comply with legal obligations, or complete transactions.
We will also take reasonable steps to verify your identity before responding to a request. If you are a California resident and you would like to exercise any applicable data rights under California law, you may email us at: info@invigorate-wellness.com Please include your full name, email address, phone number, and residential address associated with your use of our Services, along with the rights you would like to exercise, so that we can process your request in an efficient manner.
If you would like to receive a copy of your medical record in connection with your request, please indicate that in your email message. By requesting your medical record by email, you acknowledge that email may not be fully secure unless sent through a secure method.
Sale of Personal Information
Invigorate Wellness Medical does not, and will not, sell information that identifies you, such as your name, email address, phone number, or postal address, in exchange for money. Like many companies with an internet presence, we may work with third parties that provide marketing and advertising services to us, including interest-based advertising services, and these third parties may place tags, pixels, cookies, beacons, and other similar tracking mechanisms on our Websites and collect your online identifiers. Because of the broad definitions of “sale,” “sharing,” and “personal information” under certain privacy laws, making certain online identifiers available to these companies so that they can provide marketing and advertising services to Invigorate Wellness Medical may be considered a “sale” or “sharing” under certain laws. To opt out of sharing your information with participating third parties for interest-based advertising, please visit the Network Advertising Initiative Consumer Opt-Out link, the Digital Advertising Alliance Consumer Opt-Out link, and Your Online Choices. Please note that these opt-outs are device- and browser-based, so you may need to opt out on each of your devices and browsers. For more information, see the Online Analytics and Advertising section above.
Shine the Light Disclosure
The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information, as defined in the Shine the Light law, with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
PRIVACY INFORMATION FOR NEVADA RESIDENTS
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration, as such terms are defined under Nevada law, to a person for that person to license or sell such information to additional persons.
We do not engage in such activity.
However, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing: info@invigorate-wellness.com Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
RETENTION OF YOUR INFORMATION
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Medical records and health-related information may be retained according to applicable federal and state healthcare record retention requirements.
REVISIONS TO OUR PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of our Websites or Services after such amendments, and notice where applicable, will be deemed your acknowledgment of these changes to this Privacy Policy.
CONTACTING US
If you have any questions about this Privacy Policy or Invigorate Wellness Medical’s privacy practices, please contact us at:
Invigorate Wellness Medical
3622 Galileo Dr, Suite 102
New Port Richey, FL 34655
Email: info@invigorate-wellness.com
Website: https://invigorate-wellness.com/
Phone: 727-456-8686